Patient Information

Fees & Billing Arrangement

Please note that we are a mixed billing practice. This will mean there will be a GAP or ‘out of pocket’ expense for patients (Excluding: Children under 16yrs, concession, DVA and pension card holders).

Payment in full is required following the consult and can be made by cash, EFTPOS or credit card.

Fees as follows:

• Standard GP appointment – $61.20 (rebate of $41.20)
• Long GP appointment – $109.70 (rebate of $79.70)
• Standard GP appointment after hours – $73.65 (rebate of $53.65)
• Long GP appointment after hours – $122.45 (rebate of $92.45)
• Do Not Attend fee of $25 (unless minimum 3hrs notice given)

Workers Compensation patients must provide a claim number each time they present for a consultation or otherwise full payment will be required on the day.

Walk-in Appointments

Walk-ins will be allocated the first available consultation when available.

After Hours, Home Visits and Emergency Care

13SICK National Home Doctors – 13 74 25

Practice Doctors

• Dr. Malik Pankaj
• Dr. Neil Jensen
• Dr. Wendy Baedi-Souw
• Dr. Scott Weinstein
• Dr. Richard Sherman
• Dr. Frank Graham
• Dr. Mo Nasir
• Dr. Abdullah Al Jobair
• Dr. Nele Leenders
• Dr. Mussawar Rana
• Dr. Kalidasen Retnaraja
• Dr. Rajib Chaudhuri
• Dr. Nawzad Rasheed
• Dr. Prasantha Walgampola
• Dr. Tinni Chaudhuri
• Dr. Mohammad Imtiaz Choudhury
• Dr. Mohd Zulhilmi Halim
• Dr. Mohammad Kabire
• Dr. Mehrdada Majedi

Test Results

If you have been referred for a test, please ensure you contact us to make an appointment within two to three days to discuss your results with your doctor. You will be contacted by the Clinic if any results return requiring urgent attention. Results will not be provided over the telephone by reception.

Reminder System

Our practice is committed to preventative healthcare. You have the option of registering to receive healthcare reminders that are appropriate to your care.

Management of Patient Health Information

Our Practice is committed to maintaining the confidentiality of your health information. For further details, please ask to see our Privacy Policy.

Consultations

Our appointment system caters for urgent, on-urgent, complex, planned chronic care and preventative healthcare.

Communication/Telephone Policy

Staff will take your details and will only interrupt a consultation if the problem is urgent.

Referrals and engaging with other services

Our practice regularly engages with local health services, such as Specialists, Allied Health and Hospitals. If required, your GP will provide Information (a referral letter) to plan and facilitate optimal patient care.

Patient Feedback

Please speak to a member of Administration staff, if you have suggestions, or unhappy with the service you have received and will be followed up by management.

SA Health & Community Complaints Commission (HCSCC) Toll Free 1800 232 007 www.hcscc.sa.gov.au

Patients who require Communication / Translator Services

Patients who require communication assistance are asked to let the reception staff, know when making the appointment.

Patient Rights

We advise patients that they have the right, and are encouraged, to participate in decisions about their health.

Emergencies

Please dial 000 or attend the nearest hospital in an emergency.

The nearest hospitals to the Practice are:

Lyell McEwin Hospital
Haydown Rd, Elizabeth Vale SA 5112
(08) 8182 9000

Gawler Health Service
21 Hutchinson Rd, Gawler East

(08) 8521 2000

Cancellations:

If you cannot attend an appointment you have booked, we require a minimum 2 hours’ notice to allow us time to contact other patients who are waiting to see a doctor. Otherwise, we may charge a cancellation fee of $10.00

Privacy Policy